Posted on Thu 03 Sep, 2020

Using Instagram Stories to Connect with Your Audience


Amid the COVID-19 shutdowns and the broader human impacts of the pandemic, it's difficult for marketers to understand where they're placed, and how they can, and should, maintain connection with their audiences at this time. And while research has shown that most consumers are still open to brand messaging during the crisis, situational awareness is key, and reaching people 'in the right way' is essential to effectiveness.

To help with this, Instagram has this week shared some key tips on how brands can maintain audience connection via Instagram Stories.

And there are some great notes to consider - here are Instagram's six tips to get the most out of Stories during COVID-19.

1. 'Make it easy for people to support your brand'
Instagram's first tip is to promote ways that people can support your business by using Instagram's new gift card and food ordering stickers in your Stories frames. You can then save your Stories as Highlights to maximize their reach and response.

2. 'Uplift and inform'
Instagram advises that brands should also look to 'share positive stories around kindness and sacrifice, and support health and safety messages from trusted sources'.

This aligns with recent advice stemming from research conducted by Twitter, which indicated that consumers are looking to brands to provide accurate information, and assist in their local communities.

Instagram also advises brands to use tools like its 'Stay Home' sticker to reinforce key health messages.

3. 'Share your story'
Instagram says that brands should look to share behind the scenes insights into what's really happening at their business as a result of COVID-19, and how they're looking to address key issues, and assist their suppliers and communities.

4. 'Start a conversation'
Instagram suggests that brands use the question sticker to engage with customers and ask how they're feeling.

Instagram also recommends using tools like the Countdown sticker to build engagement around digital events.

5. 'Answer FAQs'
Instagram also suggests that brands consider using Stories to answer common questions they're receiving at this time, helping to clarify what's happening.

6. 'Engage your community'
And finally, Instagram notes that Stories is 'where people like to express themselves', and brands can tap into this by providing challenges and templates for people to re-share in their Stories and tag their friends.

These are some good tips, and will no doubt get you thinking on how you can utilize Stories in your own approach.

And given the rising usage of Stories, it's well worth consideration. Facebook has repeatedly noted that Stories are on track to overtake the news feed as the primary social sharing destination (if it hasn't already), and as younger consumers who are more accustomed to Stories grow up, Stories does, indeed, look set to become the key way to communicate.


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